Stuck at ACER-logo startup screen, after updating Windows.

Hi,
My windows is currently forcing security updates every time I use my computer. The problem is that whenever the updates are installed, and my computer reboots it won't go past the "Acer" screen before I get a chance to login. Each time this happens I basically have to force the computer to shut down, and then boot it up afterwards, and it'll tell me that the updates didn't go through.. After a while the whole process starts agian, and I am forced to either shut down the update through the joblist or I'll have to wait for it to finish, then force my computer to shut down, and reboot for it to work.

Therefore, I was wondering if anyone has a solution to this annoying problem?

Thank you in advance.

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brummyfan2

Hi,
You can disable automatic windows update but you have to manually update the required updates as they are important for security, follow the method in this link to disable automatic windows updates:https://www.howtogeek.com/224471/how-to-prevent-windows-10-from-automatically-downloading-updates/

mdsk

Hi,
Thank you for answering.
I've read the article you linked, and tried to do what it said, but sadly it didn't fix anything for me. Windows still forces me to update..

The thing is, I don't mind the update, but it simply won't go through. I get stuck at the Acer "loading-screen" on reboot, and can't seem to advance from there...

brummyfan2

Hi,
Could you please post the model of your laptop and the update number which fails(KBxxxxxxx).

mdsk

Hi,
I'm using the Acer GX 781 Desktop, and I'm not entirely sure, but I believe the update is called: KB4023057

mdsk

Anyway it wants me to update to the Fall Creators Update, and it can't seem to get through

JordanB

@mdsk

Your computer is compatible with Fall Creators version, so you shouldn't attempt to block it.

https://www.acer.com/ac/en/US/content/windows10-fall-creators-update

Backup your important personal files.

Make sure you backup your important personal files and create a USB factory recovery drive before you proceed any further.

https://www.youtube.com/watch?v=IfKn87nk0F4

Try the Update Assistant.
If that doesn't help, try the media creation tool.

https://www.microsoft.com/en-us/software-download/windows10

Ultimately, you may have to reset your computer to factory condition and start over from scratch.

You have to be patient. If you attempt to force shutdown again, you'll be back in the same boat.

mdsk

Hi Jordan,
Thank you for your answer.

The reason I'm blocking the update is because it didn't work out the 5-10 times I tried already. It always ends up getting stuck at the "ACER" startup screen, and I've even left my computer turned on over night, but it still doesn't advance further. I've even tried resetting everything like you suggested, sadly the result seems to be the same; It gets stuck at the ACER startup screen

.

JordanB

@mdsk

1. Create a USB factory recovery drive.

https://www.youtube.com/watch?v=IfKn87nk0F4
2. Backup your important personal files.
3. Go in to your BIOS settings and enable the F12 boot menu.
4. Boot the USB factory recovery drive that you created in step 1 by tapping the F12 key at the Acer boot logo screen.
5. Use your USB to reset the PC to factory condition and start over.
6. Keep your PC on and within 24 hours it should be asking you to upgrade again to fall creator.

mdsk

Hi agian,

Tried your solution and sadly it didn't work out for me. It still gets stuck on the Acer startup screen after reboot.

Maxters

I'm actually in your same boat, I keep snoozing the update because if it tried it gets stuck on the Acer logo.

mdsk

Yeah it's so annoying... I have been searching for a fix for weeks, but I can't find a solution

JordanB

@mdsk

1. Create a USB factory recovery drive.

https://www.youtube.com/watch?v=IfKn87nk0F4

2. Backup your important personal files.

3. Go in to your BIOS settings and load the defaults (F9) and then save/exit (F10)

4. Go back in to your BIOS settings and enable the F12 boot menu and then save/exit

5. Boot the USB factory recovery drive by tapping the F12 key at the Acer post/boot logo

6. Select Troubleshoot>>Advanced>>Command Prompt

7. At the command prompt, type

diskpart
list disk
select disk x (x=your main hard drive where windows is installed) this will wipe your main HDD/SSD--be careful, don't select the wrong disk number
clean
exit
exit

8. Navigate in the menu to shutdown your computer......and shutdown your computer.

9. Turn on your computer and reset your PC

10. After your computer is reset to factory condition, check Windows Update everyday for the latest update.

If the above doesn't work, then I would suggest that you contact Acer or Microsoft.

http://www.acer.com/worldwide/support/

https://support.microsoft.com/en-us/contactus/

Note: When your computer is updated to the latest Windows 10 and stable, you'll need to update your BIOS to the latest. The instructions are in the Appendix folder for the GX-781 (Win Flash Utility SOP). I would recommend waiting until after your computer is updated and working properly before you attempt to update BIOS. https://www.acer.com/ac/en/US/content/drivers

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