Windows MIxed Reality Headset

packwood
packwood Member Posts: 1 New User
edited March 2023 in 2017 Archives
Hi,  I wonder if anyone can help.  We have the acer spin laptop and were given the windows mixed reality headset as part of the package when we bought the laptop from Harvey Norman.  The headset will not install due to the graphics drive despite it meeting the specs.  Has anyone else had this issue at all or have any idea on how to fix it?

Cheers

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Is windows updated to latest version? Sometime it can happen if the windows isn't up to date. Make sure the Nvidia driver is also updated to latest version.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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