[Aspire F5-573G] crackling and noise in headphones

Pudens

Hi!

I've bought my new Acer and I found, that in two pairs of different headphones I connected to my laptop, I can hear crackling and noise. Is that normal? In my previous Lenovo and MSI everything was fine with sound.

JackE

Normal? Possibly yes for Win10 updates. Try running Windows "troubleshooter" from control panel and also refer to this recent thread ---

https://community.acer.com/en/discussion/533308/acer-swift-3-sf314-52-occasional-crackling-reverb-sound-while-using-the-speakers

Jack E/NJ 

brummyfan2

Hi,
Go to Speaker Properties( right click speaker icon, click Playback devices, highlight Speakers and click Properties), go to Acer TrueHarmony tab and untick the Enable box, HTH.

Pudens

I'll try all of your sugestions but nothing helps. I suppose this is an harddware problem. I've reinstalled audio drives, upgraded BIOS, ran troubleshooting, turned off every advanced effect. And it occurs only on headphones connected via mini jack. I'll contact support. 

brummyfan2

Thanks for the feedback.

JackE

If the troubleshooter didn't at least temporarily resolve the issue, you might try a cold boot reset by following this video.

https://www.youtube.com/watch?v=NuljT0a8F7I

Jack E/NJ

Pudens

I don't like to reset all my settings, it took too much time to polish every corner of my system. For your information - issue ends today, but I suppose, it came back. I'll tell you.

JackE

Thanks for another update. I also suppose it will come back. But I also think that your hardware is OK. Jack E/NJ

Pudens

My Aspire was twice in service, and noises and crackling stops after changing motherboard. So, it was hardware problem, at all.

JackE

Thanks again for another update. Seems like your F5 crackling problem is solved with a new motherboard.  Might not apply to the some other models though. Jack E/NJ