Unable to restore Chrome OS to Chromebook 13

peterg53
peterg53 Member Posts: 1 New User
edited March 2023 in 2017 Archives
My daughter's Chromebook CB5-311 has developed a fault - when the lid is opened, the screen backlight comes on briefly but the screen remains blank. The power LED is on and the charge LED behaves as expected, but there is no other sign of life. If I press 'Esc' 'Refresh' and 'Power' I get a screen that says "Chrome OS is missing or damaged" and gives the model number as BIG E2G-J4F-A3D-A8H. Pressing 'Tab' shows "recovery reason: 0x02 recovery button pressed". I have downloaded the recovery image onto a USB stick and plugged it into the Chromebook (with the charger attached and plugged-in), at which point the screen goes blank but nothing else happens. I have also tried using an SD Card, but with the same result. Does anyone have an idea about something else I can try?