Aspire s7-392 having sleeping issues

ryanvorpagel

For a couple months now I have been having a hard time getting my s7 to sleep. If I am only on it for a short period of time it sleeps no problem, however if I am on it for an extended period of time, like if i watch a movie, the laptop refuses to sleep. Normally when my laptop sleeps the blue light flashes to orange, but when it does not work, the computer screen goes black and appears to be sleeping however the light stays blue and you can here the laptop still running. At this point it becomes unresponsive and my only option is to hold down the power button and do a hard reset. I have tried almost every option in the power settings you can think of, and I have begun to give up! If anyone can help me it would be greatly appreciated!

JordanB

@ryanvorpagel

If you have the Haswell-ULT version of the S7-392.....running Windows 10, some people have used the Windows 8 Intel Management Engine interface driver as a workaround for the sleep/hang problem.

Otherwise, Windows 8.1 is an option too.

https://www.microsoft.com/en-us/software-download/windows8

https://www.acer.com/ac/en/US/content/drivers