I recently purchased an Acer Spin One SP111-31-C039. It came with 2GB of RAM and a 500GB hard drive. I decided to upgrade this myself to 4GB of RAM and a 120GB SSD.
I received the laptop and started installing Windows without doing any installation. The laptop would not turn on without the power cable. I plugged the power cable in, installed Windows. As soon as I removed the power cable, the laptop died. Again this was before any upgrades or even opening it. I turned it back on, and it seemed to run okay from battery. It seemed to not need the power cable.
I then proceeded to install the upgrades, both of them. However, after this, the laptop would not run from battery at all. It would run fine from the AC adaptor. In the BIOS, I could see the new hardware so it was installed properly. I switched back to the stock hardware - 2GB of RAM and the 500GB hard drive. Again, it still would not run from battery. It would boot into Windows and everything worked fine. I did not mess up the upgrades. But, it would not run from battery at all.
I contacted the vendor and arranged to have the laptop returned. They replaced it with a new one.
Again I installed Windows on the stock hardware. After the installation was finished, I unplugged the power cable. As soon as I did that, the laptop hibernated or something. The screen went dark but it did not shut down. I was able to get back into Windows. I restarted the machine twice on battery power to make sure that the battery was okay. I then performed the upgrade again. However, the same issue occurred - the battery ceased to work despite me not touching it at all.
I was even able to install Windows onto the new SSD. However, the battery still does not function at all. If I unplug the power cable, the laptop shuts off instantly. Windows detects the battery and says it is plugged in but not charging.
I have tried the following:
PIN battery reset (two or three times)
Plugging in and unplugging the charger
Removing the Microsoft ACPI Control Method Battery from the Batteries interface and adding it back again
Please can someone advise me on what to do. To my mind, a laptop that breaks as soon as it is upgraded is a faulty laptop. Again, the upgrades that I performed are picked up and read correctly. It is just that, in 2 out of 2 cases, the battery was somehow affected. I do not know how as both times I did not touch it at all. I did not unplug any cables or wires or touch anything of it.
I do not know what to do. I just want the thing to work. These issues might be why Acer has taken this product off the market despite it being so new.