Predator Helios 300 PH317-51 Randomly Shutting Down on battery power

nineseven
nineseven Member Posts: 1 New User
edited November 2023 in 2019 Archives
I have updated the BIOS, and have tried battery reset, per Acer instructions, several times. The laptop has never randomly shut down while connected to the charger. I am pretty certain this is a battery issue. What else can I do/try to fix this issue ? The only thing I haven't done is detach the bottom part of the case to examine the battery, but I rather not do that considering it will void warranty and I have had this laptop for about a month. 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    instead of opening the bottom, try to tight the screws a little, maybe one is a little bit loose.

    if it still shuts down, i would contact Acer support service, maybe the battery cable is a little loose or the bottom cover sensor is not well seated and trigger the shutdown.
    I'm not an Acer employee.
  • CraZyFrOst
    CraZyFrOst Member Posts: 1 New User
    nineseven said:
    I have updated the BIOS, and have tried battery reset, per Acer instructions, several times. The laptop has never randomly shut down while connected to the charger. I am pretty certain this is a battery issue. What else can I do/try to fix this issue ? The only thing I haven't done is detach the bottom part of the case to examine the battery, but I rather not do that considering it will void warranty and I have had this laptop for about a month. 
    i am also having the same issue without updating the BIOS . i cant understand that is it a battery issue or a software issue ? plz do share if u get the solution .
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    nineseven said:
    I have updated the BIOS, and have tried battery reset, per Acer instructions, several times. The laptop has never randomly shut down while connected to the charger. I am pretty certain this is a battery issue. What else can I do/try to fix this issue ? The only thing I haven't done is detach the bottom part of the case to examine the battery, but I rather not do that considering it will void warranty and I have had this laptop for about a month. 
    i am also having the same issue without updating the BIOS . i cant understand that is it a battery issue or a software issue ? plz do share if u get the solution .
    It depends. It can be an issue with the battery controller settings, which is software or as IronFly mentioned if you have loose cable for example then it is a hardware. 

    If you have a similar issue, you can update BIOS as it can fix the problem if it is software related and then contact Acer support if it doesn't help.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • diu18
    diu18 Member Posts: 6

    Tinkerer

    edited December 2017
    so i have the same problem ac adapter connected i play COD WWII or  CS GO   and after 30 min it shuts down but not allways sometimes i can play all day whitouth this issue . WTF is happening ?ACER PREDATOR G9-793-772H
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    diu18 said:
    so i have the same problem ac adapter connected i play COD WWII or  CS GO   and after 30 min it shuts down but not allways sometimes i can play all day whitouth this issue . WTF is happening ?ACER PREDATOR G9-793-772H
    You can try changing the power option to balanced. If it doesn't work have a look above at what IronFly and I wrote. If nothing helps, your laptop needs to be serviced.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Atanassio
    Atanassio Member Posts: 14

    Tinkerer

    change your battery and your laptop will be good boy
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  • akki998
    akki998 Member Posts: 4 New User
    has anybody found a solution for this problem?
  • Rezvan
    Rezvan Member Posts: 6

    Tinkerer

    Hi, I am having the same issue with my laptop (Acer F5-573T). My computer is only 2.5 years old and I have verified that the battery is still in good condition. The computer shuts down without warning randomly when I am on battery (I can't consistently re-produce the issue - it happens randomly and without any warning). The problem does not occur when I am using the computer on AC power (using the AC adapter).

    I have tried the following:
    1. Reinstalled Windows 10
    2. Updated the BIOS
    3. Disabled the Intel Parameter Service which was causing a lot of errors in the error logs

    None of these things solved the issue.

    I took my computer to my local Acer authorised service centre and they could not figure it out.

    Has anyone been able to resolve this problem or have any suggestions on what it could be?
  • Rezvan
    Rezvan Member Posts: 6

    Tinkerer

    @akki998 I was experiencing the same problem. I followed the suggestions on the posts below and they seem to have solved the issue for me - I have not had any unexpected shutdowns for the past few days. (I put some electrical tape on the part of the back cover that presses down on the interlock switch on the motherboard).
    https://community.acer.com/en/discussion/comment/710619#Comment_710619
    https://community.acer.com/en/discussion/comment/546665/#Comment_546665

    Hope this works for others experiencing this issue.