My predator Helios 300 won't start

Goldbrison
Goldbrison Member Posts: 1 New User
edited March 2023 in 2017 Archives
I've had this laptop for 3 months and while using it, it suddenly went into sleep mode I beleive (orange light kept blinking on the side) but it wouldn't start again so I tried doing a battery reset by breading the pin button on the back for 5 seconds and the laptop did manage to shut down but it still won't turn back on, the charger is working because I can see the blue light when I connect it but the laptop just won't turn on.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You have to contact Acer Support in your region.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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