I dont know my HDD Password

MLymanNY
MLymanNY Member Posts: 1 New User

My mom bought an ACER Aspire 7745 from Rent-A-Center and they never gave her any recovery disks or backup info. She now has a problem with it and can't use it because it requires an HDD Password. She never set this up and she has used it for over a year but all of the sudden its requesting a password. How do I help her with this? She is not computer literate and only used the laptop for watching movies, Facebook and emails. Please help?

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