cannot download or install drivers - get an error that device cannot be found - z320

AreBe
AreBe Member Posts: 1 New User
edited March 2023 in 2017 Archives
Hi,
I have a Z320 Android Smartphone and I need to urgently move a dication from the phone to my desktop but the computer does not see my phone despite being connected by a USP cable that is charging the phone, and I cannot instal driver either. Driver has an error message then directs me to a web page from third party. 
Why can't I see my phone on my computer like I could on my old Blackberry?
What steps can I take to be able to see my phone on my computer?
Why does the phone not have the driver on it?
NOTE: under settings somewhere it indicates that I am tethered to my computer but I see little evidence of that being true 

Answers