acer tools

jd51613
jd51613 Member Posts: 6 New User
edited March 2023 in 2017 Archives
how do I download Acer tools to my Aspire R7? I did a windows 10 reinstall and it took away my Acer tools. I can find no info on Acer.com on how to download it. I appreciate any help.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • jd51613
    jd51613 Member Posts: 6 New User
    thank you for the reply Ven98. I am afraid that address did not help. I put in my info - notebook, Aspire, R7 572. but it did not give an Acer tools driver. Just a couple of drivers there. Am I doing something wrong?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    What do you mean by acer tools, quick access application and acer care centre?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • JackE
    JackE ACE Posts: 45,128 Trailblazer

    >>>I did a windows 10 reinstall >>>

    If this was a factory-delivered Win10 machine, how did you do the Win10 re-install? Jack E/NJ

    Jack E/NJ

  • jd51613
    jd51613 Member Posts: 6 New User
    I am looking to get back acer grasp. I updated the machine to windows 10 over a year ago. all of my acer apps remained (acer tools (including acer grasp), ezel sensor, launch manager, acer power management and so on). I did a re-install of windows 10 and told it to leave my files but it took away all the acer apps.
  • jd51613
    jd51613 Member Posts: 6 New User
    I know you can get some of the apps from the windows store. but not acer grasp.
  • JackE
    JackE ACE Posts: 45,128 Trailblazer
    (1) Was the original factory-delivered machine running Win8.1? (2) How did you re-install Win10? Jack E/NJ

    Jack E/NJ

  • jd51613
    jd51613 Member Posts: 6 New User
    Yes 8.1. Updated to windows when it came out. Did reinstall by going to restore and choosing reinstall windows but leave files. 
  • JackE
    JackE ACE Posts: 45,128 Trailblazer

    Did you reinstall Win10 because the tools were missing or for some other reason? Jack E/NJ

    Jack E/NJ

  • jd51613
    jd51613 Member Posts: 6 New User
    for anther reason. windows created a list of apps/programs it did not reinstall, which included all the preinstalled acer that was on this machine when purchased, ccleaner and a few others.
  • JackE
    JackE ACE Posts: 45,128 Trailblazer

    If the original ACER factory-installed hidden recovery partition is still intact, you can get back to a factory-fresh Win8.1 with all the pre-installed ACER stuff. From there, you can re-install Win10 but I don't recommend it. A lot of issues, some of them serious, stem from major changes that have been made via automatic Win10updates since the freebie Win10 downgrade first came out. Jack E/NJ 

    Jack E/NJ