GPU doesn`t work after bios update

susiweles
susiweles Member Posts: 4 New User
edited March 2023 in 2017 Archives
So the laptop is g9-591 with a 980M and after the BIOS update (v1.11) the gpu has the code 43 problem. Tried reinstalling drivers, uninstalling device in device manager, also tried Display driver uninstaller for a clean driver install, but nothing helps. What else can i do ?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You have done all the troubleshooting that is needed to do, so it is time to call Acer support.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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