Predator Helios 300 17" Microphone

grizzy03
grizzy03 Member Posts: 1 New User
edited March 2023 in 2017 Archives
I just tried to use the webcam on my laptop for the first time and noticed that my microphone isn't working. Can someone advise on how to set up the microphone? I was using the webcam on Facebook to video chat someone and they couldn't hear me.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I can only advice you to go to device manager and find the microphone. Uninstall the driver and the restart the laptop and let windows find the driver and install it. If this doesn't work, then you can try with updating the BIOS. Make sure the battery is fully charged and laptop connected to charger. If any of these don't work then you should contact Acer and send them your laptop for a repair.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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