Acer monitor fails under warranty

MartinBen
MartinBen Member Posts: 1 New User
edited March 2023 in 2017 Archives
So we buy a new monitor and just over 3mths later it fails with the bottom half of the screen being a load of garbage.  No problem we file a warranty return with Acer.

We get an Acer repair Service Order and told to ship it back to their site in Texas so we go to the local UPS - that'll be $65 please !   WHAT?!

Surely if an item fails under warranty Acer should pay for the cost of having it shipped back to them?   Dell certainly do.  Why should a customer have to pay to send back their product that has failed under warranty - it wasn't the customers fault it has failed.