Acer International Warranty Question

Arkaniz
Arkaniz Member Posts: 6 New User
edited March 2023 in 2017 Archives
i have a doubt.

I Bought mi laptop to Amazon USA, now i am at Argentina, If something gets wrong on my laptop, the warranty works here in argentina?

Here are the instructions of International warranty, i understand that i need to send the laptop to USA to fix it, so Acer "XXCountry" cant fix issues?
"
Scope: The ITW is a separate program from the local warranty

ITW cannot be interchanged with the local warranty.
ITW does not apply in the country of purchase.
ITW is only applicable where there are ITW service locations.
To comply with Microsoft's licensing regulations, the ITW does not cover software-related issues. You are responsible for providing recovery and software backup discs if required.
Qualified Claimant: A "bona fide traveler"

Someone who is temporarily outside the territorial scope of the local warranty covering the respective product, without the intention of establishing a permanent residence.
Someone who possesses the original product sales invoice.
Acer's ITW Service Centers reserve the right to require proof to verify the traveler status of a claimant.
Standard Service Mode: "Carry-In"

You will shoulder shipping or transportation costs to bring the product to the service location.
Acer will shoulder shipping or transportation costs to return the product to you.
Term: One year from the date of purchase

You may be required to present a formal sales receipt showing the purchase date."

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited October 2017 Answer ✓
    if you are Argentina citizen, you need to contact Acer support service and ask if it's possible to manage the warranty, if the say NO, the only way to repair your laptop is to send it to USA.
    if you are temporary in Argentina, you can claim the ITW.
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited October 2017 Answer ✓
    if you are Argentina citizen, you need to contact Acer support service and ask if it's possible to manage the warranty, if the say NO, the only way to repair your laptop is to send it to USA.
    if you are temporary in Argentina, you can claim the ITW.
    I'm not an Acer employee.