Aspire E 15 randomly shutting off?

Tailss

Hi, I bought the Aspire E 15 this summer so my laptop is still new. I have been taking it to my classes to type notes but randomly in class, it will just shut off? You will hear a "tick" noise then it will turn off. 5 hours of battery is left normally around then too and my laptop is always on a table. The fans are never covered as well. I also shut it down when I go to put it in my bag. This is getting really annoying as I am losing note taking time but also losing my notes. I was wondering if there is a fix to this? This only happens when it is unplugged so far. I don't know if this will be of any use but my fans are always really loud and never quiets down. When it does it will for about 10 seconds when i'm not using it but then power back up again. Thanks for reading!

brummyfan2

Hi,
Install HWmonitor and post the snip of it when it shuts down or reaches higher temps, in the meantime try a battery reset, follow the instructions in the video.
https://www.cpuid.com/softwares/hwmonitor.html
https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

Tailss

Ill have to give the battery reset a try after my class! Ill update this if it works or not.
My laptop is pretty loud right now so I decided to post the monitor stuff now anyways. It is currently plugged in on my desk. I'm also not sure what out of the monitoring i'm supposed to post so I just took a screenshot of the program https://prnt.sc/h109oi I plan to post another one if my laptop shuts off again. Thanks for reading!

brummyfan2

Hi,
Your temps look normal, I would suggest you to scan your laptop for any virus with Malwarebytes Free.
http://www.majorgeeks.com/files/details/malwarebytes_anti_malware.html

Tailss

I tried this a couple of times already and everything was clean. Nothing was found on my laptop

Tailss

I took a new screenshot of my monitoring program prnt.sc/h1hva5

Tailss

Another screenshot while its unplugged: prntscr.com/h21qj8 It seems its warmer? It hasn't been shutting off but I don't have anything small enough to restart my battery.so I haven't done anything different yet