My Acer Chromebook 14 (CB3-431) won't power on / turn on ... Help!

JohnInHudsonOhio
JohnInHudsonOhio Member Posts: 1 New User
edited March 2023 in 2017 Archives
I got a great deal on a recertified 13" Chromebook and it worked great ... for one month.

Now it simply won't turn on. It's charged and getting power (blue light is illuminated) but when I open the screen ... nothing.

I've tried other tips on this board, holding down the power button, the restore button, holding them together, adding the ESC button into the mix, holding down for 20 seconds, 10 seconds. I tried it all.

Any thoughts? I've reached out to MONOPRICE, where I bought it, for a potential replacement (I think it's under warranty) but I just want it fixed!

Thank you.

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    >>>It's charged and getting power (blue light is illuminated) but when I open the screen ... nothing.>>>

    Open the screen. Remove the charger plug. Then press and hold ONLY the power button for about 5 seconds. No LEDs should be lit after this time. Then press the power button once to turn it back on. If still no joy, get warranty service ASAP before it runs out. Jack E/NJ

    Jack E/NJ