ACER Aspire F5-575G...USB 3.0 PROBLEM

GhitaRobert
GhitaRobert Member Posts: 4 New User
edited March 2023 in 2017 Archives

Hello,i have a new laptop...first from Acer....i am pleased about him...but one thing i dont like about...my usb 3.0 port doesn`t work properly...i have a external hdd with 3.0 usb and when i plug in nothing happend...the light from external hdd turn on..,but when i plug a mouse it works.What can i do to make those 3.0 usb port to recognize my hdd?

on Device Manager says that is working properly...drivers are up to date

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    >>>i plug a mouse it works.>>>

     

    Does the HDD work in the other USB ports? Jack E/NJ

    Jack E/NJ

  • GhitaRobert
    GhitaRobert Member Posts: 4 New User
    Yes it does...i have 2 usb 3.0 port...and one 2.o...hdd work only on 2.0 port
  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    >>>i have a external hdd with 3.0 usb >>>

     

    (1) What HDD brand/model? (2) What USB 3.0 cable? Jack E/NJ 

    Jack E/NJ

  • GhitaRobert
    GhitaRobert Member Posts: 4 New User
    WD elements..500 Gb external hdd
    And the cable ...SS
  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    I suspect the cable. To test, do you have access to another computer with a USB 3 port or a different "brand" of USB 3 cable? Jack E/NJ  

    Jack E/NJ

  • GhitaRobert
    GhitaRobert Member Posts: 4 New User

    i don`t have acces...but i will buy another cable...and come back with an answer...let hope is only the cable.thx !!