DVD Drive not reading Dual Layered Disk

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Zee530
Zee530 Member Posts: 3 New User
edited March 2023 in 2017 Archives

Hi, i just purchased a PC-DVD for Civilization VI, but when i inserted it into the CD drive, it does absolutely nothing, doesn't even recognize the disc at all. I don't have any other Dual layered disc to test, i only have normal 4gb discs, the drive is able to read these with no issues, pls what is the issue. I'm on an Aspire E15 E5-575G-57D4. Please help.