Hard fault ("Blue Screen") E5-575G-53S6

Question

Hello community,
I had bought my ACER Aspire E5-575G-53S6 3 weeks ago. I have used the laptop for my programming purposes, such as using Unity3D, Android Studio, Inellij IDEA, and so on. Since my bought, i have experienced 6 hard fault on my laptop with Windows 10 operation system for 3 weeks. It's awful. All that time, blue screen occured and wipe all unsaved data without any warning, just blue screen with code 0x00001d8. Also, i checked event journal and it said occured kernel power error. I have no idea what to do.
Is it case of garantee replacement?

Any suggestions?

Specs:

- Intel Core i7 7200U up to 3.1GHz
 - 8GB DDR4 Memory

- 2 GB GDDR5 memory, Nvidia GTX 940MX

- 1 Tb HDD

IdeoG · Answer

Hello there again,

I have figured out new information about my case of BSOD.

First, i downloaded external programm 'BlueScreenView' to check properties of my minidump file and try to figure out BSOD cause. It said 'BSOD caused by driver Qcamain10x64.sys', that means that i have got bad drivers for my QCA9377 wireless card(i was impressed, all that time i though it caused by memory or kernel).

Secondly, i have found similiar error occured at acer community about half-year ago and again QCA driver (http://community.acer.com/t5/Nitro-and-Aspire-Gaming/Qualcomm-Atheros-QCA61x4-driver-issue-in-Windows-10/td-p/378798/page/6).

I really don't even understand why ACER can't patch this issue...

So, i'll download Killer driver and post my result there.

Best regards, 
Alex.

brummyfan2 · Answer

Hi Alex,

That's OK, mine does as well, I don't know why but it has been like that more than a year and no harm done.

well.

IdeoG · Answer

I have noticed strange behaviour in my laptop.
As i mentioned before, i've got i5 7200U with 2.5GHz up to 3.1GHz CPU. I have checked task manager and it said that maxiumum frequency that allowed is 2.7GHz, but sometimes CPU runs over 2.7GHz, e.g. 3.08GHz.

What does it mean? Did i download broken drivers for my CPU?

Best regards,
Alex.

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™