Aspire Harddrive died just after 1 year warranty ran out with minimal use

grantr
grantr Member Posts: 1 New User
edited March 2023 in 2017 Archives

My Acer Aspire that I purchased in June 2016 for my 75 year old mother to keep in touch with family and friends via email and facebook developed a no valid drive error in September 2017 after minimal use. I can assure everyone that my 75 year old mother has not altered the hardware or software in any way. I phoned Acer service who ran me through a series of checks that determined the hard drive probably has just up and died - after 15 months minimal use!!!!! The service representative then told me I could bring this substandard piece of hardware back and have it repaired for approximately $250 - half the cost of a new machine.

Quite frankly THIS REALLY SUCKS.

While I realise the laptop is out of warranty do I still have a reasonable case to have this repaired for no cost under the Sales Of Goods Act?

I actually wanted to email Acer for an answer on this but they very coyly have no email contact information available anywhere on their website.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you have any computer shop around you, take it to them, probably they will change your HDD and install it for 100$.

    HDD can broke, no matter of time and use.

    I'm not an Acer employee.