S7-392 Randomly shutting down

cams106
cams106 Member Posts: 1 New User
edited March 2023 in 2017 Archives

My daughter's Acer chromebook keeps randomly shutting down while on full battery.  I have to plug it in to get it to come back up each time.  I have read it could either need a new battery or it had an imcomplete update.  I have powerwashed already.  What do you think I should do...is it worth replacing the battery or should I just replace the chromebook if that is the case?

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Google battery calibration and give that a try before getting into hardware. Often when the calibration is off it'll think it's much lower on battery power than it really is and shut down when you don't expect that it should.

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