Brand new Predator Helios 317 keyboard (2 3 w ) not working

mirzinho
mirzinho Member Posts: 2 New User
edited March 2023 in 2017 Archives

Just bought this laptop and after 1st boot ive noticed that the keys in the title (2 3 w) dont work, any quick fix for this or is it a factory error whic can be fixed by chaning the complete keyboard or laptop itself?

Any had any experience with this?

PS.
using onscreen keyboard for the w now Smiley Very Happy

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Update bios to latest version from here: https://www.acer.com/ac/en/GB/content/drivers
    You will have to find your model and the bios can be found under BIOS/Firmware.

    If it doesn't fix it contact your retailer and ask for a replacement.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Update bios to latest version from here: https://www.acer.com/ac/en/GB/content/drivers
    You will have to find your model and the bios can be found under BIOS/Firmware.

    If it doesn't fix it contact your retailer and ask for a replacement.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • mirzinho
    mirzinho Member Posts: 2 New User

    Update done, but this seems to be something deeper than just bios update..the keys are working now but i had to hit them hard a few times to make them work , like really hit them ...

     

    ill see if there will be an issue with the keys in the next two three days and then get a replacemnt.

     

    thx for the info on the update