ethernet connection issues

thijsC

Hi all,

 

Just bought a ACER E15 E5-575G-78WI and already have an issue. 

Wifi works perfect, ethernet not so splendid. When trying to connect with cable I get an error (normal connected icon with yellow triangle). 

MC problem resolver says it has no valid IP adress. When giving in my own, static adres, he does not give the triangle anymore, but still gives an error with the problem resolver, and i can't connect to web pages (DNS not correct).

Things I have tried, but did not work: 

1) restart in safe mode with network, the same, so I can asume it has nothing to do with norton? 

2) Ipconfig /release and /renew, renew gives me an error, unable to contact the DHCP. request timed out. 

3) giving in my own IP and DNS, (DNS 8 8 8 8 and IP 192.168.1.XXX), explained above.

4) reinstalled driver from website (Realtek PCIe GBE Family Controller), nothing changed (what is to be assumed, it is a new laptop)

Cable does work on my old laptop. 

 

All help is welcome

 

Thanks

 

*Edit: also tried to ping the ip adress that it gave with ipconfig, this worked.

ven98

You can update the BIOS to latest version and if that doesn't work it is better to send this one back and get a replacement instead of troubleshooting it, which is a long and time wasting process.

Ap2099

Based on what you are saying. Their is nothing wrong with the Laptop. You will have to go to the Router, that you are useing to connect with. The problem is that your Router is not cinfigured correctly.