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Aspire V3-571G Serial number or SNID not valid

trdmillertrdmiller Posts: 5Member

Hi Acer community,


After chatting with customer service and trying to find a solution but never did.  I decided I needed to contact the chat service again for another problem.


However this time Acer > Chat will not accept my SNID or Serial number.  I bought it like on 02-19-2013 and was able to chat before but all of a sudden I can't?


I bought my laptop from Amazon shipped in teh US, and i live in teh U.S


Please help,




  • trdmillertrdmiller Posts: 5Member

    Can any acer tech. help?



  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    We can check the serial number or SNID for you, but if the unit is less than a month old, you should definately be able to contact support.

  • trdmillertrdmiller Posts: 5Member

    SNID: [edited for privacy]


    Please Check it.

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    We verified the issue and have made corrective actions.


    You should be able to use your SNID or Serial Number on the form again.


  • AnettephyAnettephy Posts: 2Member

    I have the same problem with my snid on my Aspire V3-571G. Is there any chance to check my serial number too, becouse i have same problems with my pc from when i bough it and its with 2 repairs for 4 months and still making problems and today i found that my serial number is not valid too. Thanks !

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist


    Where are you located in the world?

    What URL are you using to check your serial?

  • AnettephyAnettephy Posts: 2Member

    Hello Acer-Tommy,
    Thanks for helping me with my problem.
    I`m located in Europe, Bulgaria. ( BG )

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    and which URL are you attempting to use a serial number or SNID that is giving you an error or other message?


  • Abdel_WahabAbdel_Wahab Posts: 1Member

    I Have the same problem. I also have an Acer V5-571G bought and using in Pakistan. Whenever I need Acer chat support, this is the response I get:

    The serial number you have entered, NXM*****************00, does not appear to be valid. Please check the serial number, and try again.

    It does the same with my SNID. Please help. I shifted from Lenovo to Acer expecting good support but experiencing otherwise. Please help.

  • Vince53Vince53 Posts: 805Member

    Folks, let me tell you a deep, dark Acer secret.


    Acer serial numbers and SNIDs do not contain the letter O. Ever.


    Try again, but only use zero when you think you see an O. That worked for me.

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    Also, please be sure that you are attempting to get support through the proper regional website.


  • windvwindv Posts: 1Member


    I bring up and old topic, but with same situation


    My acer aspire v5-573 SN and SNID aren't recognized on any of the acer warranty check sites. Location is Eu, Bulgaria.



    Pleace help me solve the issue as i have troubles with the laptop.




    thank you


    [edited for privacy - please do not post personal information]


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