i suspect that my Predator 15 G9-593 battery is disconnected or not installed properly. HELP

kimo3010

hi , i bought a Predator G9-593. 

1- first time turning it on. it didn't turn on ( without ACpluged in ) so i thought the battery is empty. 
2- tried with AC plug on. it turned on and everything was perfectly operational. except for the battery indicator from the taskbar said ( plugged in, not charging ). 
3- tried every method to fix this issue.
- uninstalling the battery drivers 
- updates 
- default the bios 
- resetting the battery using the pin from the back of the laptop ( mine is non-removable battery ).
nothing worked. 
4- until I put the laptop on my knees and it worked. The battery indicator on the laptop itself and the windows were lighting and saying it is charging. 
5- i put the laptop again on the table, then it stopped charging. so i tried pressing with the palm of my hands just lightly on the area where the battery is located and it worked it charging and i can open the laptop while the AC plug is not connected. so i suspect somehow the battery is not connected properly to the motherboard. 

SO what are my options? 
A- open the laptop and inspect the battery cables myself 
B- go to Acer service centre ( i am not in a country where i can do this at the moment )
C-  ..........

brummyfan2

Hi,

It depends on your circumstances, do you normally rely on warranty if anything goes wrong or you ignore it and carry on doing any minor repairs/maintenance by yourself?  You may void the warranty by opening up the laptop, on the other hand, try to put up with the problem until you return to your country and send it for a service.