Windows 10 Fall Creators Update compatibility with acer laptops?

runboy93
runboy93 Member Posts: 53 Devotee WiFi Icon
edited March 2023 in 2017 Archives
Update comes in the following weeks, how have Acer been checking development status for laptops? Will laptops with Creators update compatibility able to support fall creators update?
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Answers

  • runboy93
    runboy93 Member Posts: 53 Devotee WiFi Icon

    So, today will be release of Fall Creators update will it be safe to update without problems?

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    There is no way to know. I updated to windows creators when it came out and had to roll back to anniversary, because windows creators wasn't really working well. When fall creators update comes out, you will be able to install it and if your device doesn't work well with it, you can easily go back to previous version.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • chrisacer74
    chrisacer74 Member Posts: 1 New User
    Hi, I registered because of this creator update issue.
    I tried to run the update 4 times yet, and every times it fails, CPU overheats and the machine shuts down after a few seconds.

    Microsoft tells me that the hardware provider should have updated its stuff before. And says that my laptop is not in the list of tested devices. Although it runs on i5 and should be always usable.

    And there is no way to avoid that 1703 update, or you can not get any security updates anymore, even the 1607 ones.

    Any plans to send out an Acer update, to be able then to update to Creator?
    Thanks
  • TW85
    TW85 Member Posts: 31 Troubleshooter
    I have spent the last two and a half days talking to Microsoft trying to get my computer VN7-592G updated to Fall Update. Computer continually gives error 
    "We can't install some updates because other updates are in progress. Restarting your computer may help, and we'll keep trying to update." Five Microsoft Techs including a level 2 Tech have attempted to resolve this issue via remote access, all have failed.

    I have also tried Resetting, Recovering from the recovery drive that I created when I first got the computer.  I found out that also does not work.  The BIOS does not recognize any USB drive connected. I have tried a Samsung T3, and two others 4 and 8gb. I have tried switching to legacy mode, that also does not work.

    Any help is appreciated.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Did the Microsoft wizards have you to look for any restore points? Jack E/NJ

    Jack E/NJ

  • TW85
    TW85 Member Posts: 31 Troubleshooter
    They did not, but I just did and for some reason that was turned off under system protection.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Well, there goes that idea. Can you still coldboot F2 into the BIOS menu OK? Jack E/NJ  

    Jack E/NJ

  • TW85
    TW85 Member Posts: 31 Troubleshooter
    Yes Bios works, any USB devices are not displayed in the Boot order.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Are the USBs MBR or GPT partitioned? Jack E/NJ

    Jack E/NJ

  • TW85
    TW85 Member Posts: 31 Troubleshooter
    All 3 USB drives are MBR according to MiniTool Partition. The level 2 Tech I spoke with used Rufus to try and install the ISO file of windows 10.
  • TW85
    TW85 Member Posts: 31 Troubleshooter
    I am also running the latest version of the BIOS V1.12
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Did you consider an ALT+F10  factory-reset from the hidden recovery partition if it's still intact? Jack E/NJ

    Jack E/NJ

  • TW85
    TW85 Member Posts: 31 Troubleshooter
    Yes that takes me to a blue recovery screen that tells me my computer needs to be repaired. I have tried to reset with and without files neither work

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    If you can still get into Control Panel OK, does Disk Management reveal anything unusual? How about Device Mgr? Jack E/NJ

    Jack E/NJ

  • TW85
    TW85 Member Posts: 31 Troubleshooter
    well I got the bios to recognize my sandisk recovery usb, not sure how it just appeared.  It went through the process and then said there was a problem with the reset.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Good. That happened because of the superfull moon today.  Do Disk Mgt or Device Mgr show anything unusual with the HDD? Jack E/NJ

    Jack E/NJ

  • TW85
    TW85 Member Posts: 31 Troubleshooter
    And now the computer is in a boot loop, wont boot past Acer splash screen.
  • TW85
    TW85 Member Posts: 31 Troubleshooter
    apparently the attempted reset f'ed something up
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Is your recovery USB still recognized? If so, can you try to boot from it again and maybe get to the prompt in order to run an HDD checker? Jack E/NJ

    Jack E/NJ

  • TW85
    TW85 Member Posts: 31 Troubleshooter
    just tried the recovery from the USB again and it got to 99% and says there was a problem recovering your PC. 
    I am at the cmd prompt right now.