Acer VN7-593G thunderbolt 3 problems

vasi1796
vasi1796 Member Posts: 1 New User
edited August 2023 in 2018 Archives

Hi guys, I acquired the VN7 this week and installed windows 10 x64 on the laptop. Everything nice and good until I wanted to test the thunderbolt 3 port. I installed the driver from the driver site but in the device manager there's nothing about thunderbolt 3, only if I check "show hidden" in the usb tab, USB 3.1 eXtensible Host controller appears. Also when i connect a phone with usb c it doesn't charge the phone. What i tried furthermore i connected one usb C cable to a regular usb adapter to plug a stick drive but it doesn't work. Any advice? Also i have the BIOS to the latest version.

Answers

  • Yoooo13
    Yoooo13 Member Posts: 1 New User
    Hello, I had the same issue with my VN7.
    The way I fixed it was by installing the Acer Quick Access software and enabling the Power-off USB charging.