Helios 300 g3-571 intermittent keyboard issues

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USCGdave86
USCGdave86 Member Posts: 3 New User
edited March 2023 in 2017 Archives

When I first opened my laptop I had issues with the backspace key not working, I unistalled the keyboard in device manager and then restarted the laptop and it worked fine. I recently recvieved my Sata Caddy and cable so I could instal an additional HHD because they shipped mine without it, and upon putting everything back together I noticed a number of my keys would either not work or work if pressed them down excessively hard. I did my uninstall and reset of the keyboard and most came back to normal use. But im still missing the backspace as well as the right arrow and a few others. Is there anything else I can do for this issue or do I need to get in touch with acer warranty people?  Side note when I pulled the back off i noticed one of the battery screws was loose and that both were just about stripped out, and this is a brand new laptop. Not cool Acer... Yall need to talk to whoever is in charge of assembly for these things.