ACER Chromebox CXI2-4GKM boot hanging up

jerry12
jerry12 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Three days ago, I bought a CXI2 Chromebox for my computer-challenged elderly parents for web browsing and email. First problem was it would not recognize the ethernet connection on power-up. Online, I found one instance that stated you must do the initial Google account setup on wifi, then switch to ethernet. This procedure solved the first issue.

Everything was good for the first day. Unit would boot within 10 seconds. The second day, the boot process began to hang up. The wallpaper always appears within 10 seconds, but the password box and shelf takes anywhere from 25 to 40 seconds to appear. A regular boot might occur 1 out of 10 attempts. Any thoughts on what could be causing the hang-up?

Thanks,
Jerry