Acer Aspire E 15 speakers only work on one side when using headphones

Elise_Grimwald

Hi,

 

The speakers on my laptop work fine on both sides when I do not have headphones in, but when I do, the sound only comes out of one side. It either picks the left or the right. I checked my settings, they're fine. I tried balancing, but it just balances whatever side works at the time. I have tried updating my drivers, nothing.  My headphones work on my ipod, and the other pair I tried is brand new. So it isn't those.

Like I said, I can use the speakers without them no problem, but I would like the option to use my headphones. What can I do to fix this issue?

IronFly

can be an issue on on laptop socket.

if you try to rotate the headphone jack plugged on the socket, do you hear any static/crackling and sound going left/right?

Elise_Grimwald

The sound doesn't move at all depending on moving it. It randomly seems to pick a side to work, and a side to be quiet. I can even just take my headphones out of my ears, leave, and when I come back, the side where the sound comes from switches. it's really odd.

It still could be a jack issue regardless, though. I have a feeling you're right. I can't think of anything else it could be. The side switching this is weird though, I didn't even discover that until yesterday.

IronFly

yes, for sure a weird issue.

where did you get the Realtek drivers?

Acer or Realtek website

 

You can do a "final" test, booting a live USB Lubuntu OS (this means that you don't need to install it, just run it from the USB flash drive) and check if sound works on both channels, if not, it's an hardware issue for sure.

1) https://help.ubuntu.com/community/Lubuntu/GetLubuntu

download the 64bit iso version.

2) download Rufus:
http://rufus.akeo.ie/?locale=en_US
plug your USB flash drive, run Rufus then:
select ISO image from the dropdown menu near "Create a bootable disk"
click on the little icon on the right and browse to the windows 10 downloaded iso file
as Partitions scheme select "GPT partition scheme for UEFI"
as File system select "FAT32"
click on Start
wait until it finish, then uplug your USB flash drive
3) backup all your personal data
4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device