VX5-591G graphics problems

philbert2501
philbert2501 Member Posts: 1 New User
edited March 2023 in 2017 Archives

So a couple of days ago I noticed that my screen was "flickering". I use quotes because I'm not sure if that's the best description, but it's the best word I can come up with. When the content of the screen would switch from white to dark grey, I would notice what I can only descibe as flickering for maybe 5 seconds. Switching back to a mostly white screen, it took about that long for the brightness to fully increase, but if there was any flickering it wasn't as noticeable. Updating the drivers within Device Manager didn't help. So I chatted with Acer customer support, who had me disable driver signature enforcement. This seemed to fix the problem for a while, but when I came back to use the computer an hour or two later, it was doing the same thing.

 

This morning I got back on with customer support who had me refresh the computer, which for the moment seems to have fixed the original problem. However, not long after finishing the refresh process it bluescreened with the error code VIDEO_DXGKRNL_FATAL_ERROR. This leads me to believe that there's still something wrong, but I'm not sure where to go from here.

 

Some potetially relevant details/thoughts:

  • After the reset, driver versions match what Acer has on the downloads page for the laptop, so apparently the later ones I had updated to might not have been stable for this particular machine?
  • This laptop has two graphics cards listed, which I've never seen before. Could it be some sort of conflict between the two?