Black WINDOW, not screen after wake up Aspire E15 E5-575

Rumblefish61
Rumblefish61 Member Posts: 1 New User
edited March 2023 in 2017 Archives

This will sound very similar to numerous previous inquiries, but I believe my issue is different. Acer E15 Aspire E5-575. Windows 10. After minimizing windows OR laptop has gone to sleep, I max windows or wake up the laptop and I get a black WINDOW, not screen. It has an orange stripe along the top edge as you would see adjacent to tabs. It may take only a few seconds, but sometimes up to 30 secs for the black window to disappear and all is good. I have tried to take a screen shot but it seems to capture what really should be there, or one of the other tabs, not the black window. Possibly too many tabs loaded, but not sure. Either way, it wasn't happening before. Started a few weeks ago and happening more often. I was going to try the disable pnp driver fix but if I do that, won't my screen go black? If so, how would I be able to re-enable it if I can't see it? Any other fixes? I am not using an external monitor. It just happened again when I left this tab to get the specs on my laptop at Amazon. It read down in the lower left corner that its' waiting for Amazon images to load, then a couple more line of message popped up that I can't remember, but basically seemed to express that it is waiting to load info.
Screen Size 15.6 inches
Screen Resolution 1920 x 1080 pixels
Max Screen Resolution 1920 x 1080 pixels
Processor 2.3 GHz Intel Core i5
RAM 8 GB DDR4-SDRAM
Hard Drive 256 GB SATA
Graphics Coprocessor geforce
Chipset Brand NVIDIA GeForce 940MX
Card Description Dedicated
Graphics Card Ram Size 2000 MB
Wireless Type 802.11 A/C

Thank you.