Acer Aspire R7-372T “We couldn’t update system reserved partition” error updating Windows 10 1703

Vivace2017
Vivace2017 Member Posts: 4 New User
edited March 2023 in 2017 Archives

Hello everyone.

 

I have Windows 10 installed on my laptop.

I would now like to update from version 1703 to higher.

 

However I get the following error message:

“We couldn’t update system reserved partition”

 

I am unable to increase the partition size of the System Reserved Partition (SRP), either by disk manager or an external program.

 

Does anyone know how to fix this?

 

Thank you kindly!

 

Vivace

Answers

  • Vivace2017
    Vivace2017 Member Posts: 4 New User

    Thank you very much for your response.

     

    Unfortunately I get stuck at (GTP partition) at step 4: Open File Explorer and put Y:\EFI\Microsoft\Boot\ in the address bar and press enter.

     

    I don't get the Y: assigned.

     

    Is there another way to do that?

     

    Thank you kindly.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    please double check if letter Y is used from other drives, if so change it to other letter like U

    I'm not an Acer employee.
  • Vivace2017
    Vivace2017 Member Posts: 4 New User

    Thank you kindly.

     

    I tried two different letter names with a reboot inbetween.

     

    I still cannot find the drive in file explorer directly (or in any browser).

  • Vivace2017
    Vivace2017 Member Posts: 4 New User

    In the meantime I got one step further.

     

    Instead of mountvol I used diskpart.

     

    This way I am able to assign a letter to the drive.

     

    However, I now get stuck at the permissions part.

     

    I've tried takeown without success. 

     

    Moreover the tab "security" is not displayed even while attempting to access the drive as an administrator.

     

    Anyone know how to solve this?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    one workaround can be a live Linux Distro like Lubuntu, you just need to boot it from an USB flash drive and once at desktop, browse to the drive that need the files delete.

    1) http://cdimage.ubuntu.com/lubuntu/releases/17.04/release/lubuntu-17.04-desktop-amd64.iso

    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    4) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device

     

    I'm not an Acer employee.