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Tablet wont turn on

I have an Acer Iconia A500 tablet I purchased in December of 2011.  I have a free malware app, which does just the basics.  It has slowly been getting slower and slower.  Yesterday I put my screen to sleep, my hitting the power button quickly, but when I went to turn it back on, it wouldn't accept my password. Then the screen wouldn't even turn. After many attempts, I managed to turn it off completely.  Now It wont turn on al all. I need help.  Im afraid to reset it for I don't know if that will cause me to lose all my information and everything on my tablet.  I do believe that I had the automatic back-up turned on in my settings, but I don't know where it goes or how to retrieve it... Please Help,  Krista

Answers

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    Take the battery out.

    Plug in the AC adapter.

    Attempt to turn the system on.

     

    If that fails, you will need to contact service.

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