Acer eRecovery

tadgh-collins
tadgh-collins Member Posts: 1 New User
edited March 2023 in 2017 Archives

i have an acer aspire z3-615 i got second hand with no backup dvds or driver dvds. when i was upgrading to windows 10 the computer just wouldnt boot always went to bios to black screen and wouldn't set up at all. i was wondering if there was a way i could get erecovery and restore everything back and reinstall factory programs. is there any way at all i could do this

 

Tadgh

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited November 2020

    check if original Acer erecovery is still intact on the HDD, press Alt+F10 keys at boot and see if any restore option is available.

    if not, tyou can buy the original Acer erecovery:

    Acer recovery media
    US:
    https://store.acer.com/en-us/extended/recovery/

    Canada:
    https://store.acer.com/en-ca/extended/recovery/


    if you are outside the US and Canada, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

     

    or try to install do a windows 10 clean installation:

    1) download a windows 10 iso using Microsof tool:
    http://go.microsoft.com/fwlink/?LinkId=691209
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
    6) once at language/keyboard selection, press shift+F10, a command prompt will open
    7) type
    Diskpart
    list disk
    select disk x (x is the number of your HDD)
    clean
    convert GPT
    exit
    exit again to close command prompt
    8) proceed with windows 10 installation

    I'm not an Acer employee.