Acer Predator G9-793 Laptop back of screen lights don't turn on anymore?

predator1
predator1 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi,

 

I have the acer predator G9-793 and the predator logo lights as well as the two vertical red bars behind the screen do not turn on anymore. When I first got the laptop they turned on and were perfectly fine. However, I tried doing many things but they do not turn on and I even tried turning on all the keyboard lights and turning them off but to no avail. Is this a hardware issue or can it be troubleshooted through software means?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    Most likely it is a hardware issue, becuase the lights on the lid turn on together with the lights under the keyboard, therefore if it was a software issue the logo and the keyboard wouldn't illuminate either probably. Either way, you should contact Acer support service about it, if you want it to be fixed of course.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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