Acer K272HUL (HDMI) + MacBook Pro 2017 (USB-C) + Dell DA200 adapter = blank K272HUL

Deslock
Deslock Member Posts: 1 New User
edited March 2023 in 2017 Archives

We have a couple Acer K272HUL monitors, MacBook Pros (2017), and Dell DA200 adapters in the office. The monitors are recognized by the MacBook Pros (the monitor is specifically listed in OSX's display settings as the Acer K272HUL), but the K272HUL screen is blank (MacBook Pro flashes a couple times while connecting/disconnecting, and works fine).

 

I'm connecting over HDMI (tried the HDMI1 and HDMI2 ports).

 

I've used this laptop and DA200 USB-C dongle with other monitors and HDMI without difficulty. I've also used this monitor and another older MacBook over HDMI (no dongle) without any issues.

 

The MacBook is up-to-date running OSX 10.12.6.

 

I don't have a DVI or DP to USB-C adapter to try out.

 

Any thoughts/suggestions?