Acer VN7-593G GPU Suddenly Overheats

psychotubule
psychotubule Member Posts: 1 New User
edited March 2023 in 2017 Archives

I have an Acer Aspire V15 Nitro Black, and have been using it to play Overwatch for a few months.  It has always had problems with heating, but those problems have mostly affected the CPU.  Since sending it into Acer Support for a new thermal unit, it has been running fine, albeit on the warmer side.  However, last night, in the middle of a game it began throttling to the point where FPS dropped from around 60 down to below 20, rendering the game unplayable.  When I looked at my hardware monitor, the GPU temp read as high as 100C! Way too high!

 

Now, any time I open the game, GPU temps instantly skyrocket.  This issue that appeared so suddenly last night has rendered the laptop unusable for gaming.

 

Heres what I've tried so far:

-Restarted the system multiple times.

-Installed new GeForce driver.

-Installed new Intel HD 630 (CPU graphics) driver.

-Checked for new nVidia graphics driver (up to date).

-Ran Malwarebytes, Norton Security Scan, and AVG Scans to check for viruses (I understand that bitcoin mining software can cause this sort of problem) but all came up clean.

-Installed MSI Afterburner to see if I could increase or even just monitor the fan speed.  When this didn't work, I uninstalled and reinstalled the program.

 

For some reason, MSI Afterburner, along with every other utility I've tried, has been unable to set or even read the fan speed of my GPU, so I am unable to confirm my suspicion that the GPU fan may have failed.  After some research into this problem it appears that it can be caused by improper installation.  Given the amount of issues I've experienced with this BRAND NEW laptop in the first few months of owning it, improper installation seems VERY plausible and my trust in Acer is at an all-time low.  Any advice or insight into this problem would be appreciated; I really want to avoid sending this unit off to Acer support in Texas for a few weeks AGAIN.