Acer ES 15 wont start up and freezes on acer start up screen

Lowri
Lowri Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi all,

 

I have only had my acer es 15 laptop less than a year and it wont start up, it just freezes on the acer page and then I cant do  anything, I have lost my receipt so cannot take it back and Acer say they will charge to service/ repair!!

 

Everytime I try to start up it is very slow but gets to the Acer page and just freezes... any help to resolve would be greatly appreciated.

 

 

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    If the computer is not able to power on you may find it helpful to perform a power reset. This discharges any electrical build up which may prevent your notebook from powering on correctly.

     

    https://us.answers.acer.com/app/answers/detail/a_id/13677#_ga=2.174803755.842537174.1502104784-263337500.1415824428

     

    Acer desktops and notebooks come preloaded with a recovery partition to allow you to restore the operating system on your computer. You can use Acer Recovery Management software to create recovery media, reinstall Windows without using CDs or DVDs, or just reinstall drivers and applications.

     

    https://us.answers.acer.com/app/answers/detail/a_id/29934#_ga=2.145433405.842537174.1502104784-263337500.1415824428

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • runboy93
    runboy93 Member Posts: 53 Devotee WiFi Icon
    Better just do fresh W10 installation, I was driven mad by errors that preinstalled OS caused, I got enough and installed first newest BIOS update for ES1-533 (1.11) and after that installed fresh W10 from my USB (caution, you need USB mouse for installation!)

    Also installed new supported RAM from Kingston (optional), and included some heatsinks inside maintanance hatch spots (optional), to reduce temperatures even more.

    And use "local account" option, reduce much things from Windows and help workload.