Aspire E 15 E5-521G-44TG

jlnrms1
jlnrms1 Member Posts: 1 New User
edited March 2023 in 2017 Archives

A month ago, my laptop started to restart itself whenever I am using or conncected to the internet. Sometimes it works perfectly fine but most of the times it requires the ethernet cable so I could use the internet. When it's just starting to be like that, I need to restart it a couple of times before it works but when I use the wifi as my internet access it restarts again. Just a while ago, it works fine but when I am about to transfer rooms, it restarted again and there are no wifi and bluetooth settings.

 

Most of the time, there are no wifi and bluetooth settings on my laptop. I tried installing again the Qualcomm Atheros for WLAN and Bluetooth which I saw on the programs but the file needed for it to be reinstalled is not on my system.

 

Can someone help me about this problem?

Answers

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    It seems you have multiple problems, so first...

    A month ago, my laptop started to restart itself

     

    This could be overheating, so check the fan duct.  A faulty OS or driver.  A virus or faulty app.

     

    Please report any progress after trying the above.

     

    It could be a broken motherboard if moving the laptop from room to room  causes a hardware failure.  May just be a loose connection if it returns to normal when stationary again.

     

    If we can solve your hardware faults then we can move on to any remaining faults like your internet connection.