HELIO 300 Nvidia Crash when connecting 2nd Monitor

xTrinity

 

My GPU keeps crashing when I tried connecting 2nd monitor through HDMI cable.

after the crash

Then Microsoft gpu driver will take over, NVidia control panel will crash and wont open

 

BIOS 1.8

Nvidia Driver = latest from Acer Drivers (Not NVIDIA)

Intel GPU Driver = latest from Acer Drivers (Not Intel)

 

any solutions to this or does anyone also experience this.

 

P.S.:

the 2nd monitor works BUT AS SOON AS I transfer a window or program to the 2nd screen, that is when it crashes.. So basically it works when you dont use it.. USELESS.

IronFly

update both GPU drivers using the Intel and Nvidia installer, not Acer.

 

remember to uninstall the Acer drivers first and disable windows automatic drivers update:

https://www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html

 

to find the correct Intel drivers, you can use the Intel software:

https://www.intel.com/content/www/us/en/support/detect.html

xTrinity

Thank you for your reply IronFly!

 

I have a follow-up question.

 

Have you experienced this problem as well?

Do you also use Helios 300? 

 

The reason I'm sticking to Acer Drivers because I've read in this forum that Acer specified drivers give (A little bit) better performance to the specific model.

 

I'll try your solution and will get back to you if its FIXED. 

xTrinity

Unfortunately, your solution didn't work.

IronFly

have you tried another video cable too?

 

if you still have this issue, contact Acer support service.

Flx

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IronFly wrote:

have you tried another video cable too?

 

if you still have this issue, contact Acer support service.

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Yes check the cable, and make 100 percent sure you have automatic driver downloads disabled.

xTrinity

Thank you guys for helping,

 

 

 

I did both of your suggestions, with everything updated, including the BIOS to 1.09, the problem is still the same.

 

HOWEVER, I tried something else.

I disabled and re-enabled both the Intel and NVIDIA GPU from the device manager and that seems to solve the problem... strange.

just to check if this really solved the problem, I rolled back my GPU drivers to the stock, again after rolling back, problem occurs, but after I disabled and renabled both GPU, problem gone.

 

Took me 4 days to fix this glitch. I hope some people who are working with multiple monitors find this thread helpful.

xTrinity

Thank you guys for helping,

  

I did both of your suggestions, with everything updated, including the BIOS to 1.09, the problem is still the same.

 

HOWEVER, I tried something else.

I disabled and re-enabled both the Intel and NVIDIA GPU from the device manager and that seems to solve the problem... strange.

just to check if this really solved the problem, I rolled back my GPU drivers to the stock, again after rolling back, problem occurs, but after I disabled and renabled both GPU, problem gone.

 

Took me 4 days to fix this glitch. I hope some people who are working with multiple monitors find this thread helpful.

Flx

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xTrinity wrote:

Thank you guys for helping,

  

I did both of your suggestions, with everything updated, including the BIOS to 1.09, the problem is still the same.

 

HOWEVER, I tried something else.

I disabled and re-enabled both the Intel and NVIDIA GPU from the device manager and that seems to solve the problem... strange.

just to check if this really solved the problem, I rolled back my GPU drivers to the stock, again after rolling back, problem occurs, but after I disabled and renabled both GPU, problem gone.

 

Took me 4 days to fix this glitch. I hope some people who are working with multiple monitors find this thread helpful.

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Wow that is weird, good on you for figuring it out and trying different solutions. Definitely going to keep that in mind if I run into this problem.