image

Unable to uninstall Acer Quick Access

Fury619Fury619 Member Posts: 8

In order to install Acer Quick Access, i am unable to uninstall the previous version which doesnt work at all. I get multiple errors during the uninstall setup. Any help would be appreciated. 

Best Answer

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 17,102 Trailblazer

    Hi,

    Could you please post the full model name of your laptop, the error messages and how are you trying to uninstall. 

  • Fury619Fury619 Member Posts: 8

    Hello,

     

    Laptop Model: - Acer Aspire VX5-591G

    I am trying to uninstall from add or remove programs. I have added screenshots of the errors. 

     

    First errorFirst error

     

     

    Second errorSecond error

     

     

    Third errorThird error

     

     

     

     

  • brummyfan2brummyfan2 ACE Posts: 17,102 Trailblazer

    Hi,

    Go to Services( right click start, Computer management), make sure the QA Service is started(manual as in my snip). 

    Capture.JPGCapture1.JPG

  • Fury619Fury619 Member Posts: 8

    Hello,

    Sorry, there is no QA service in SERVICES. 

  • brummyfan2brummyfan2 ACE Posts: 17,102 Trailblazer

    Hi,

    Give this a try, if you haven't done, go to acer support site, download the Acer Quick Access Application and install(without uninstalling the current), it may or maynot work,so let us know.

    https://www.acer.com/ac/en/GB/content/support-product/7094?b=1

  • Fury619Fury619 Member Posts: 8

    Hi,

    I have already tried it. The setup says Quick Access has been installed on this computer, please remove it first.

  • IronFlyIronFly ACE Posts: 18,416 Trailblazer
    Accepted Answer

    try a third party uninstaller, probably there's a registry key that windows can't delete.

    https://geekuninstaller.com/download

    this one is free.

    I'm not an Acer employee.
  • Fury619Fury619 Member Posts: 8

    Thanks alot. It worked. Forced removal, deleted items from registry. I am now able to install it. Smiley Happy

  • Jmrosast24Jmrosast24 Member Posts: 1 New User
    THANK YOU SO MUCH!! IT REALLY WORKS!!
  • TylerAGNPTylerAGNP Member Posts: 4 New User
    IronFly said:

    try a third party uninstaller, probably there's a registry key that windows can't delete.

    https://geekuninstaller.com/download

    this one is free.

    worked like a charm! Life Saver!!!!!


  • AWTARAWTAR Member Posts: 1 New User
    thank you so much!!! man, I have been looking for a solution.
  • AKHIL1995AKHIL1995 Member Posts: 1 New User
    CLICK ON THE WINDOWS BUTTON AND TRY MSCONFIG IN THE SEARCH BOX. RUN SYSTEM CONFIGURATION AS ADMINISTRATOR. SELECT SERVICES FROM THE TAB. SCROLL DOWN AND FIND ''RADIO MANAGEMENT SERVICES''. CLICK ON THE TCK TO UNTICK TO DISABLE THE SERVICES. APPLY AND THEN CLICK ON OK. IT ASK FOR A RESTART FOR COMPUTER. RESTART PC, AND THEN TRY UNINSTALLING ACER QUICK ACCESS. IT WORKED FOR ME. I FOUND THIS WAY TO UNINSTALL ACER QUICK ACCESS.
  • JBloomJBloom Member Posts: 1 New User
    Neither of those works for me.     Geek Uninstaller (free version) launches the same process as the control panel uninstall - and says I don't have permission to stop the Radio Management Service.    Disabling the service first doesn't help.   The uninstall still fails.
  • EduardoVEduardoV Member Posts: 3 New User
    JBloom said:
    Neither of those works for me.     Geek Uninstaller (free version) launches the same process as the control panel uninstall - and says I don't have permission to stop the Radio Management Service.    Disabling the service first doesn't help.   The uninstall still fails.
    The same thing is happening to me. Nothing works and i dont have a caps lock indicator which i need. I cannot download the new quick access app and it says the old version of the quick access cannot be deleted and there are errors
  • DiegomxDiegomx Member Posts: 1 New User
    Eu resolvi com esse video tutorial esta em espanhol mais da pra entender legal 

    Funcionou comigo


Sign In or Register to comment.

Who's Online2K

Acer-Ingrid
Acer-Ingrid
Acer-Manny
Acer-Manny
Anghelo
Anghelo
Bigboi1353
Bigboi1353
Cfelici
Cfelici
chava2708
chava2708
datacide
datacide
DennisDiG
DennisDiG
EnterYourName
EnterYourName
ErikAlvarez00
ErikAlvarez00
Gawain
Gawain
HT909
HT909
kelvisviana
kelvisviana
Leo19
Leo19
Mervil
Mervil
ragsak28
ragsak28
riwsai
riwsai
Rupam
Rupam
SwampMan7
SwampMan7
Trink
Trink
Waffles417
Waffles417
WILLIAMS2314
WILLIAMS2314
+1.9K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos