Acer E5-575G-76YK won't boot up/ stuck on loading screen

bird777
bird777 Member Posts: 2 New User
edited March 2023 in 2017 Archives

Hi. I had an update on my Acer laptop. When I shut it off, around 3 hours later I went to turn it back on to use it. When I turned it on, it was stuck on the Acer loading screen. I waited for around 20 minutes, and it was still on that screen. Please help, I've tried every solution and it still won't work. I've tried shutting it off and on several times, and it just does the same thing. 

Answers

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    have you tried the battery reset?

    or recovery partition Alt + F10

     

    Please give us some clues as to where to start and try to help, so that we don't suggest that which you have alreadt tried.

  • bird777
    bird777 Member Posts: 2 New User

    I already tried the Alt+  F10 method, and that didn't work. But I don't know what the battery reset is, and I haven't tried that 

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    Remove the battery, power lead disconnected and press to power on and hold for a few seconds.

     

    Reconnect the power lead and switch on.

     

    Now you need to try and force a reboot to enable Windows F8 to give options to start in safe mode etc by just switching off at the wall.

     

    Otherwise you may want to create a repair USB stick from microsoft and re-install yourself.

     

    It is the W 10 iso put onto a usb stick, search for 'download windows 10 iso' and follow the instructions on the MS help page.

     

     

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