G9-593 turns screen black with backlight on with no responde!

damnkobo
damnkobo Member Posts: 1 New User
edited March 2023 in 2017 Archives

i just got the predator 15 and i was working with some files and suddenly the screen went off and i was listening to some youtube music and the music didn't turn off meaning the laptop was working fine i guess... 

had to press on the power boutton for 5 seconds and then turn the laptop back on and everything returned perfect 
so is it a hardwere or softwere problem and what can i do ??