Acer E5-575G turns off unexpectedly

usama_9
usama_9 Member Posts: 2 New User
edited March 2023 in 2017 Archives

My Acer laptop turns off automatically without any warning. I check the event viewer and it marks this event as critical and says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly" and the source is the "Kernel power". I purchased this laptop like 10 months ago and this may be the 3rd or 4th time I am encountering this. I am monitoring core temperatures which vary between 48 C and 53 C. When the laptop went off, i tried hitting the power button but it didnt boot up. I then plugged in the original AC adapter (the only one which I use) and then tried booting it up which it did. I updated the BIOS, since the one I had was outdated. Fingers crossed for now, but still need help for this since this is completely unexpected.

Answers