acer VN7-793G unexpected shutdown

geniusacer
geniusacer Member Posts: 5 New User
edited March 2023 in 2017 Archives

Hello, I have a problem with my acer laptop. Model is VN7-793G. Laptop is 2 weeks old. I have noticed that when it is on battery power, if i move the laptop screen lid it automatically shuts down without any warning, just electrical cut off and I am unable to power on again for several seconds. When it is connected to the ac adapter, problem does not occur. I have read several articles about tightening the screws near the battery pinhole; I did it and it somehow solved the frequent occurance of this problem but sometimes it still does that strange shutdown. Has anyone ever experienced this kind of issue with acer laptop? 

Any suggestions would be highly appreciated.

Thank you so much in advance.