I cannot activate my copy of windows

lbolin
lbolin Member Posts: 3 New User

I cannot activate my version of window on my aser aspire. It is Windows Vista. I believe I purchased it back in 2005 or 2006. I get the error code: 0x80070462. This error code also comes up when I try to install the Service Pack 2. It will not download. In addition, I would like to restore the factory defaults if I have to in order to get the service pack 2. But if I do restore the defaults, I need to keep my installed software.

 

Can some one help me with activation and installing the latest service pack?

 

Thanks in advance

La Trina.

 

[edited for privacy]

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    It sounds like there are some corrupted files.

    I would highly suggest restoring the system to factory defaults. 

     

    Unfortunately, this would NOT allow you to keep any installed software on the system.

    Please be sure you back up any data or software you would like to keep.

     

     

  • lbolin
    lbolin Member Posts: 3 New User

    Thank you,

     

    One question, how do I back up the data or software?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    You would need to copy any data you wish to keep to external media.

     

    Software should have it's own installation media or downloadable install files.

This discussion has been closed.