DVD will not read

sonna
sonna Member Posts: 2 New User
edited March 2023 in 2017 Archives

Trying to fix friends Acer Aspire XC704G.  DVD will cycle when disc is inserted but will not recognize disc inserted.  Tried to downbload drivers but all want money.

Don't know manufactuer to go to site.  Model is Slimtype DVD A DA8AESH

MS troubleshooter indicates drive not installed.  Reset cables no change.

 

Any help would be appreciated.

Answers

  • sonna
    sonna Member Posts: 2 New User

    Checked all driver updates. Did MS troubleshooter.  Changed SATA cable.  Also noticed MS update KB 4015438 faiked to install and some mention of DVD failure after failed update.  Downloaded later KB 4016635 as suggested fix.  All versions of this KB stated not for this computer.  At a loss as to fix.

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    It does seem like it is not for that particular model, however ACER do a driver detect software that might help.  acer.com/ac/en/gb/content/support-product/6067?b=1

     

    It is a supported device and hopefully that will work. 

     

    If in doubt please ask.