The reset button doesn't work. Cannot get to a windows screen.

IreneKen
IreneKen Member Posts: 1 New User

grandson purchased the tablet.  He is now out of state and gave the tablet to me.  But he cannot remember his password.  I have tried the reset button but it only goes to a screen with a telephone keyboard on it.    Was told by Best Buy to talk with Acer, but because it is out of warranty, cannot get a response.

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